Resume

Shrenik Salguna, ITIL®
ITIL® Certified, O365/ServiceNow Admin/System Administrator Specialist at AlAmar Foods (Dominos Pizza MENA)
Saudi Arabia | Food and Beverages
Summary

Talented systems administrator offering six years of experience in Windows/Mac OSx platform and expertise in providing Tier III level technical support for network,servers,printers and desktop issues.

Strong grasp of computer security, operating systems, System Administration, Cloud Applications and Mixed platforms.

Solid credentials, including twice achieving employee of the year award.

Expertise

Systems & Network Administration
ServiceNow/O365 Administrator
Systems Security, Backup and Recovery
Office 365/SharePoint & Intranet Administration
Mixed platform Environments - Windows & Mac OSx
Tier 3 Technical support - Desktops/Laptops/Printers/Networking devices
Technical infrastructure (Windows Server 2012, CMS Web development, CCTV, Bio-metric systems,Pdq Deployment)

ITIL Foundation Certified
Currently preparing for AWS Solutions Architect 2018

ServiceNow Administrator
Adding users, groups, and roles
Assignment of tickets and resolve issues using ServiceNow HelpDesk Portal
Manage data with tables, configuration management database (CMDB), and import sets
Working with two key ServiceNow process applications: Knowledge Base and Service Catalog
Creating workflow activities and approvals

Experience
System Administrator Specialist (2015 - Present)
Alamar Foods Company
Privately Held, 1001-5000, Food & Beverages

Operations and Support
Global Admin of O365 Portal for 400+ users
ServiceNow Administrator
Management of Office365,SharePoint Portal and Intranet
Management of Cisco Unified CM Console and Cisco Wifi Access Controller
Deployment of PC's, Screens, Printers & other equipment to users based at various sites and locations
Prepare induction program for new employees
Developed Intranet Self-Service Portal on SharePoint for IT, HR requests and approvals
Procurement of IT hardware, software and maintenance products & services using Oracle ERP
Provide Tier III/help-desk support per request from company’s users by investigating and troubleshooting issues.
Manage Domain Controller policy and Active Directory, deployment of software over network.
Manage and maintain security policies for users and user access privileges

Maintenance
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
Maintain data center environmental and monitoring equipment.
Do systematic checks on all the computer related equipment in the office including security equipment like CCTV cameras, DVR and bio-metric systems.
Maintain Office 365 administration console & SharePoint administration
Using Oracle ERP to create Purchase Requests, manage inventory & HR module administration
Using Pdq for deployment of software and patches, and scripts.

ServiceNow Administrator
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
Maintain and manage tickets providing technical helpdesk support for the company.