Talented systems administrator offering six years of experience in Windows/Mac OSx platform and expertise in providing Tier III level technical support for network,servers,printers and desktop issues.
Strong grasp of computer security, operating systems, System Administration, Cloud Applications and Mixed platforms.
Solid credentials, including twice achieving employee of the year award.
Systems & Network Administration
Systems Security, Backup and Recovery
Office 365/SharePoint & Intranet Administration
Mixed platform Environments - Windows & Mac OSx
Tier 3 Technical support - Desktops/Laptops/Printers/Networking devices
Technical infrastructure (Windows Server 2012, CMS Web development, CCTV, Bio-metric systems,Pdq Deployment)
ITIL Foundation Certified
Currently preparing for AWS Solutions Architect 2018
Adding users, groups, and roles
Assignment of tickets and resolve issues using ServiceNow HelpDesk Portal
Manage data with tables, configuration management database (CMDB), and import sets
Working with two key ServiceNow process applications: Knowledge Base and Service Catalog
Creating workflow activities and approvals